Product feature update: BondScanner's official service number is 1600 322 548

How fraud calls work and why it matters

Fraudsters sometimes impersonate financial platforms by calling from ordinary mobile numbers. Because these numbers look like any regular call, it can be difficult to know whether you are speaking with the actual company or someone pretending to be them.

One of our users told us: "I've been getting scam calls pretending to be from my investment apps. How do I know which calls are actually genuine?" That is a reasonable concern, and one we wanted to address clearly.

BondScanner now has one official service number

All customer service and support calls from BondScanner will now come from one number: 1600 322 548.

This means you no longer need to wonder whether a call claiming to be from BondScanner is genuine. If it comes from 1600 322 548, it is from us. If it does not, it is not.

Save 1600 322 548 in your contacts

The easiest way to recognise a genuine call from BondScanner is to save 1600 322 548 in your phone contacts now, before you receive any call.

When a call comes in from that number, your phone will show the name you saved it under, making it immediately clear that the call is from BondScanner. No guessing needed.

For assistance or a callback: 080 6513 4700

The 1600 322 548 number is used for outgoing calls only. If you need to reach the BondScanner support team, or if you want to request a callback, please call 080 6513 4700.

Keep both numbers saved so you know which to use and when.

What to do if you get a call from another number

If you receive a call claiming to be from BondScanner but it comes from any number other than 1600 322 548, do not share any personal or financial information.

Verify the call with the BondScanner support team at 080 6513 4700 or by writing to support@bondscanner.com before responding. Staying alert is one of the simplest ways to protect yourself from fraudulent calls.

Quick reference: Both numbers at a glance

Here are the two numbers to save:

• 1600 322 548: BondScanner's official number for outgoing customer service and support calls

• 080 6513 4700: For inbound support and callback requests

If a call comes from BondScanner, it will be from 1600 322 548. Any call from another number claiming to be BondScanner should be verified before you share any information.