Privacy Policy

Last updated: December 2024

1. Introduction

SustVest Broking Private Limited ("Company," "we," "our," or "us") operates BondScanner, a platform that provides bond search, comparison, and investment services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, and use our services (collectively, the "Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email, phone number, address)
  • Date of birth and age
  • Government identification numbers (PAN, Aadhaar, etc.)
  • Financial information (bank account details, income, investment experience)
  • Employment and professional information
  • Investment preferences and risk profile

2.2 Usage Information

We automatically collect information about your use of our Service:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and preferences
  • Pages visited and time spent on our platform
  • Search queries and interactions with our services
  • Location data (with your consent)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and maintain our services
  • Process transactions and manage your account
  • Verify your identity and comply with KYC requirements
  • Provide personalized investment recommendations
  • Communicate with you about our services
  • Improve our platform and develop new features
  • Ensure security and prevent fraud
  • Comply with legal and regulatory obligations
  • Send marketing communications (with your consent)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in operating our platform, processing payments, and providing customer support.

4.2 Regulatory Authorities

We may share information with SEBI, exchanges, depositories, and other regulatory bodies as required by law or regulation.

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure data centers and infrastructure
  • Regular backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary based on the type of information and applicable regulations, including SEBI requirements for maintaining client records.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Opt-out: Unsubscribe from marketing communications
  • Withdraw consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.

12. Grievance Redressal

Grievance Officer

Name: CS Vandana Jhinjheria

Email: Vandana.jhinjheria@bondscanner.com

Phone: +91 70118 69639

Address: SCO-32, 2nd Floor, M3M 113 Market, Bajghera Road, M3M Experia, Manesar, Gurugram, Haryana, India - 122004

13. Contact Us

SustVest Broking Private Limited

Registered Office: SCO-32, 2nd Floor, M3M 113 Market, Bajghera Road, M3M Experia, Manesar, Gurugram, Haryana, India - 122004

Email: support@bondscanner.com

Phone: +91 70118 69639

SEBI Registration No: INZ000320834

NSE Member Code: 90404

Website: www.bondscanner.com

14. Regulatory Compliance

This Privacy Policy is designed to comply with applicable Indian data protection laws, SEBI regulations, and other relevant regulatory requirements. We are committed to maintaining the confidentiality and security of client information in accordance with regulatory standards.

By using BondScanner, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.