Investor Awareness

Grievance Redressal

We at Sustvest seek to always provide a smooth and effective grievance redressal mechanism to our customers.
As part of this mechanism, we provide a four-level process as below, to solve any of your complaints or grievances.

1. Level 1: Customer Service Team
2. Level 2: Compliance Officer
3. Level 3: Founders’ Office
4. Level 4: SEBI SCORES portal

Level 1: Customer Service Team

On the first level, you can register your grievance about your experience by writing to us via email at support@bondscanner.com or you can also reach out to us on our WhatsApp support number (+91 9380740546) for chat support.

The Customer Experience Team will endeavour to promptly register and respond to your query within 15 (fifteen) days from the date of receipt. You will receive a response via email / WhatsApp support along with the confirmation that the ticket has been resolved and thus, closed.

Level 2: Compliance Officer

In case your complaint remains unresolved even after completion of 15 (fifteen) days from the date of registration or in case you are not satisfied with the response received, you may, write to our Compliance Officer with:

1. The ticket number;
2. Full complaint in detail;
3. Resolution provided;
4. Date of submission of the complaint;
5. And other necessary details

The Compliance Officer,
Email: compliance@bondscanner.com
Sco No. 32 2nd Floor, M3M 113 Market, Sector 113, Narsinghpur, Gurgaon,
Narsinghpur, Haryana, India, 122004
The Compliance Officer will endeavour to review and respond to your escalation within 15 (fifteen) days of receipt of your communication by the Compliance Officer.

Level 3: Founders’ Office

If your complaint is not redressed or you are not satisfied by the response received at level 2, you can write to our Founders Office with the below details:

1. The ticket number;
2. Full complaint in detail;
3. Resolution provided;
4. Date of submission of the complaint;
5. And other necessary details

Email address: broking@bondscanner.com
The Founders’ Office will endeavour to review and respond to your escalation within 15 (fifteen) days of receipt of your communication by the Founders’ Office.

Level 4: SEBI SCORES portal

Further, if you are not satisfied with the resolution provided in the previous levels, you can approach SEBI at https://scores.sebi.gov.in/
Mandatory details for filing complaints on SCORES are: Name, PAN, Address, Mobile Number, E-mail ID.